Refund policy

Last updated: September 30, 2026

Each Volleyball Nation item is made to order. Because we do not stock pre-printed inventory, we do not accept returns or exchanges for a change of mind, an incorrect size or color selected at checkout, or an item that no longer suits your needs. Please review the product description and size chart before ordering.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or different from what you ordered, email support@vbnation.com within 14 days of delivery. Include your order number, a description of the issue, and clear photos of the item and its packaging if relevant.

We’ll review the issue and, for an eligible claim, offer a replacement or refund at no additional cost. Please do not send an item back unless we ask you to.

Order changes and cancellations

Production may begin soon after you place an order. If you need to change or cancel it, email us as soon as possible with your order number. We’ll try to help, but we cannot guarantee a change or cancellation once production has begun.

Shipping problems

If tracking has stopped updating or your package appears lost in transit, contact us at support@vbnation.com so we can investigate. Please reach out promptly and, where possible, within 14 days of the estimated delivery date.

If tracking says delivered but you cannot find the package, check the delivery location, household members, neighbors, and the carrier first. Then contact us if it is still missing. We’ll review the available tracking information and help determine the next steps.

Refunds

Approved refunds are issued to the original payment method. The time it takes to appear in your account depends on your payment provider.

This policy does not limit any rights you may have under applicable law.